If you're using Canva Enterprise, here's what you need to know about how Canva handles your organisation's data.
Enterprise data retention
Canva retains enterprise customer data according to:
- The terms specified in your Enterprise Agreement
- Their standard 14-day Trash retention period
- The termination or expiry conditions outlined in your agreement
What happens when your agreement ends?
When your Canva Enterprise Agreement terminates or expires, Canva will:
- Return all your organisation's data to you (if requested), or
- Securely delete all personal data from their systems
This includes any personal data processed on behalf of your organisation, such as:
- User credentials
- Contact information
- Content created by your team members
- Any other personal data included in designs
Trash retention period
Canva's standard 14-day Trash retention period applies to all enterprise customers:
- Deleted content moves to Trash
- You have 14 days to restore deleted items
- After 14 days, content is permanently deleted and cannot be recovered
Important note: If you need to recover accidentally deleted content, contact us within the 14-day window and we'll help you work with Canva's support team to recover your content.
Data security and compliance
Canva protects enterprise data with enterprise-grade security, including:
- ISO 27001 certified security measures
- Regular third-party security audits
- Comprehensive technical and organisational safeguards
Need help?
For specific details about data retention periods and policies:
- Check your Enterprise Agreement
- Contact our team at Refuel Creative
- Review Canva's Data Processing Addendum
- Review Canva's restore or delete designs documentation
As your Canva Agency Partner, we're here to help you understand and manage your organisation's data effectively and securely.
Have questions? Get in touch with us, and we'll help you navigate Canva's enterprise data policies.